OFFICE POLICIES

Consultations

If you would like to discuss how acupuncture can assist with your issue or condition feel free to call or email the office. 

Appointments

Patients are seen by appointment only.  This allows for your personal comfort and attention in a relaxed environment conducive to healing.

If you would like to make an appointment please phone or email the office to have the necessary paperwork sent to you prior to your visit.

 

Phone Calls

If you phone the office and get the voicemail, please leave a message.  I am a sole practitioner and often times I am with a patient and cannot answer the phone. I do my best to return phone messages within 48 hours. Your patience is greatly appreciated.

 

Cancellation and Late Policy

Your appointment begins promptly at your scheduled time so please be timely. If you are more than 15 minutes late to your appointment, the duration of your appointment may be shortened, or your appointment may be rescheduled.

Should you be unable to keep a scheduled appointment, cancellation must be given no less than 24-hours prior to the scheduled appointment time. Failure to cancel within 24-hours prior to the scheduled appointment time will result in a ‘Missed Appointment Fee’ which is equal to half of the appointment cost.

No-shows and forgotten appointments are considered ‘missed appointments’ and will charged a ‘Missed Appointment Fee’.

 

Payment Policy

Payment in full is due at the time of treatment.  Preferred method of payment is cash.

Personal checks are only accepted with established patients.  Returned checks are subject to a $40 fee.

 

Insurance and Acupuncture

Acupuncture is covered by many insurance policies, however coverage varies greatly between plans so you need to call your provider to find out about possible acupuncture coverage.  Acupuncture is not covered under Medicare or Medicaid in New Jersey.

White Lotus Acupuncture does not accept insurance, however you are still able to use your benefits. After you pay for your treatment in full, you will be provided with a form, called a superbill, which you would need to submit to your insurance company for reimbursement of treatment.

© 2020  White Lotus Acupuncture, LLC

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